TOP MANAGEMENT POLICY COMMITMENT
高階管理層的政策承諾
To ensure that the services and products we provide remain competitive, reliable, and trusted by industrial customers, the management of PT Elite Air Industrial is committed to:
為確保我們提供的服務與產品始終具有競爭力、可靠且深受工業客戶信賴,PT Elite Air Industrial 的管
理層承諾如下:
• Aligning all operational policies with the needs of industrial customers, applicable regulations, and technical service quality standards.
使每一項營運政策都符合工業客戶的需求、現行法規以及技術服務品質標準。
• Ensuring that every customer request is clearly understood, confirmed, and consistently fulfilled in accordance with contracts, technical specifications, and applicable legal requirements.
確保每一項客戶要求都被理解、確認並持續地履行,符合合約、技術規格及現行法律條款。
• Supporting the improvement of technicians’ and operational staff’s competence through targeted training and regular evaluation of development needs.
透過目標明確的培訓和定期的發展需求評估,支持技術人員和營運人員的能力提升。
• Providing responsive, well-documented, and traceable after-sales services as part of the commitment to reliability and customer satisfaction.
提供反應迅速、文件化且可追溯的售後服務,作為對可靠性與客戶滿意度承諾的一部分。
• Ensuring the availability of adequate resources (human resources, equipment, infrastructure, and systems) to guarantee service quality and the continuous improvement of the quality management system.
保證充足的資源(人力、設備、基礎設施和系統)供應,以確保服務品質和品質管理系統的持續改
進。
• Establishing and reviewing quality objectives periodically through management review processes to ensure alignment with the company’s strategic direction.
透過管理審查流程,定期制定和審查品質目標,以確保其與公司的戰略方向一致。
• Encouraging a proactive work culture toward continuous improvement, excellent service, and cross-functional collaboration.
鼓勵積極主動的工作文化,以實現持續改進、卓越服務和跨職能協作。
• Following up on internal and external audit findings, as well as customer feedback, as the basis for decision-making and corrective actions.
跟進內部和外部稽核的發現以及客戶的回饋,作為決策和改善行動的基礎。
This policy statement is communicated to all employees and relevant interested parties and is reviewed at least once a year by the Director to ensure its suitability and effectiveness. This policy is supported by the Quality Management System Team in implementing roles and responsibilities across all work units.
本政策聲明已傳達給公司全體員工及相關利害關係方,並由總經理每年至少審查一次,以確保其適宜性
與有效性。本政策由品質管理系統團隊在各工作單位推行其角色與職責時提供支持。
Tangerang, September 1st, 2025
Lin Chang Han
Director
